How it works & fees
Everything worth knowing beforehand
How to get in touch, how an appointment comes about, who receives which invoice and what your insurer reimburses.
- 01
You get in touch
By phone if possible — most things are settled in five minutes. Text message and the form work just as well.
- Who is it about and what has happened?
- Which town do you live in?
- Is there a doctor's prescription?
Where you live is not a detail: I drive fixed routes, and that decides whether I can fit an appointment in.
- 02
A phone consultation
About fifteen minutes, free and without obligation. Afterwards we both know whether it fits.
- What you need and what I can offer
- Whether a prescription is required and who issues it
- How your insurer handles it
- What the treatment will cost
You receive everything we discussed in writing afterwards — before any appointment takes place.
- 03
The first appointment at your home
Assessment, shared goals, first treatment. And a look at your home.
- Where does daily life become difficult?
- What should be possible again in eight weeks?
- Which places in the home feel unsafe?
Family members are welcome to be there. Usually it is better if someone listens in.
- 04
Invoice and reimbursement
After the prescribed series of treatments is complete, by post or e-mail — with everything your insurer needs. For longer-term care we agree the interval in advance.
- You pay the invoice to me
- You submit it to your insurer
- The reimbursement goes directly to you
Nothing appears on the invoice that you did not already know about.
What you get from me
Binding, and in writing
A written quote before the first appointment
With duration, price and travel. Before you have to decide.
Fixed appointments
Where possible the same weekday at the same time. That makes planning easier on both sides.
An invoice with everything needed
Set out so that insurers and Beihilfe accept it without queries.
Cancellation up to 24 hours before
Free of charge. If the condition suddenly worsens, at shorter notice too, of course.
What I do not offer
So that you do not call and then hear that it will not work.
- No billing through statutory health insurance
- No emergencies and no weekend appointments
- No short-notice visits — I plan in fixed routes
- No treatment without a prior phone call
- No medical diagnosis — that stays with your doctor
Fees
What applies to you?
Choose your situation. You then see exactly the route that concerns you — who invoices whom, which documents are needed and who reimburses in the end.
You have private health insurance
- You need
- A doctor's prescription — the private prescription from your doctor.
- I treat
- And then invoice you. Not your insurer.
- You pay
- The invoice to me, and submit it to your insurer.
- You get back
- Whatever your policy provides for remedial treatment. It is listed in your terms under “Heilmittel” or “Physiotherapie”.
Home visits and travel costs are included in most policies — but not all. If in doubt, call your insurer first. I will tell you exactly what the invoice will say so that you can ask precisely.
You are entitled to Beihilfe
- You need
- A doctor's prescription as well.
- You submit twice
- Once to your Beihilfe office, once to your private supplementary insurer.
- What applies
- The Beihilfe regulations of your federal state or the federal government. They contain their own rules for home visits.
Beihilfe reimburses remedial treatment only up to set maximum amounts. Anything above stays with you. In the phone consultation I tell you what to expect — so you do not discover it on the invoice.
You pay yourself
- Possible without a prescription
- Prevention, training, advice and instructing family members — fall prevention, for example, or an exercise programme for home.
- Prescription required
- As soon as the treatment addresses a medical condition. German law requires this, and I keep to it.
- You pay
- The invoice directly and in full. As a rule there is no reimbursement.
This line is often ignored. I do not ignore it — in the end it protects you. We clarify openly on the phone which side your situation falls on.
You have statutory health insurance
- Openly said
- I do not bill statutory health insurance funds (gesetzliche Krankenkassen). I cannot accept a statutory prescription.
- Still possible
- Treatment as a self-payer. Then what is written under “Self-payer” applies to you.
- If you need a statutory service
- Practices with statutory approval that make home visits are rare here — but they exist. Call me and I will name some.
Some funds reimburse invoices from private practices under certain conditions (Kostenerstattung under § 13 SGB V). This has to be agreed with your fund beforehand and is the exception. Do not rely on it without asking.
You have private health insurance
Why there is no price list here
Because a figure without context says nothing. How long a treatment takes, how often it is needed and how far I drive differs for everyone.
I tell you the price in the free phone consultation and confirm it in writing afterwards — binding, complete, and before any appointment takes place. Nothing appears on the invoice later that you did not already know.
If you are asking on someone else's behalf
That applies to most people reading this
Who decides
As long as your relative can decide for themselves, they decide. Otherwise a healthcare power of attorney (Vorsorgevollmacht) or legal guardianship covering health care is needed. Please bring the document to the first appointment.
Working with others
I am glad to speak directly with the GP, the nursing service and anyone else involved — it saves you telling everything twice. For that I need to be released from confidentiality. One sentence on paper is enough; I bring the form.
You may be present
And often it is better that way. Whoever helps every day learns the handling best where it is needed — getting up out of this particular chair.
Almost nothing to prepare
A chair without armrests, about two metres of clear floor, and if possible a bed I can reach from both sides. I bring equipment and a mat.
For the first appointment
What should be ready
None of this is compulsory. But the more of it is there, the less of the first appointment goes on paperwork.
- Doctor's prescription, if you have one
- Name of the health insurer, and for Beihilfe the Beihilfe office as well
- Recent doctors' letters or the hospital discharge letter
- A list of medication
- Aids you already have — walker, walking stick, bed rail, splints
- With legal guardianship: the guardian's ID or the power of attorney
- Name and phone number of the person I can reach with questions
Area and routes
Why I ask where you live first
I work with a deliberately small number of patients and arrange appointments so that connected routes emerge from them.
Kreis Ahrweiler
- Altenahr
- Bad Neuenahr-Ahrweiler
- Heimersheim
- Grafschaft
- Bad Bodendorf
- Sinzig
- Remagen
Termine vergebe ich entlang zusammenhängender Fahrtrouten. Deshalb frage ich beim ersten Telefonat immer zuerst nach Ihrem Wohnort.
Frequent questions
What I am asked most often
Still have questions?